Welcome to the official support page for LoveLust. If you encounter any issues, have questions, or need assistance, we're here to help. Please use the following resources to find the support you need:
Contact Support
For technical issues, feedback, or feature requests, send us an email at:
Yes. Your sexual activity, partner, medication and health data is stored locally on your device, in encrypted storage, and is never sent to LoveLust servers, never sold, and never shared with advertisers. It is shared with Apple Health or Health Connect only if you turn that integration on. See the Privacy Policy for full detail.
Your intimate data does not. The app does send limited, non-sensitive data to our backend (an internal account identifier, your language, your notification token, app version, and your communication preferences) to deliver notifications you asked for. We also use anonymous analytics (off until you consent) and crash diagnostics. None of this includes your activity, partners, medication or health data.
It's an optional premium feature. If you enable it, your data is encrypted on your device with a key derived from a passphrase you choose, then uploaded to your own Google Drive or iCloud. We never receive your backup or your passphrase.
We cannot recover it, and we cannot decrypt your backup without it; that is the point of the encryption. If the passphrase is lost, the backup cannot be restored. Store it somewhere safe.
If you did not enable cloud backup, your data lived only on that device and is gone. We recommend enabling encrypted cloud backup in Settings so you can restore on a new device.
In the app: Settings → Storage → Clear all Data erases everything on the device. Uninstalling the app also removes local data.
Important: if you used cloud backup, clearing local data or uninstalling does not delete the backup. To remove it, go to Settings → Cloud Storage, sign out, and delete the remote backup. We keep it until you do, so you can restore after reinstalling.
Cancel anytime in your App Store or Google Play subscription settings. Cancellation takes effect at the end of the current billing period. Deleting the app does not cancel your subscription. Refunds are handled by Apple or Google under their policies.
Yes. LoveLust is intended only for users 18 or older.
You can access, correct, delete, export, and restrict your data, and withdraw consent (GDPR Art. 15–21). Most of this you can do directly in the app: export via Settings → Storage → Export Data, delete via the steps above, and withdraw analytics/sensitive-data consent in Settings → Privacy without deleting anything. To exercise any right or reach the data controller, contact [email protected]. We respond within 30 days. Full detail is in the Privacy Policy.